Terms and Conditions of Sale and Transport

2.1 Sourcing and Purchasing

• Supplier verification, order coordination, and purchase follow-up
• Price and payment-term negotiation when requested
• Payment coordination through available China payment channels
• Basic pre-shipment visual checks for selected orders
• Service fee generally ranges from 5% to 10% depending on volume and complexity

2.2 Air Freight

• Fast air cargo from China to Cameroon and other African destinations
• Typical transit estimate: 14-21 working days depending on route and destination
• Charged by actual or volumetric weight, whichever is higher
• Tracking and status updates through WhatsApp when available
• Best for electronics, samples, fashion items, and urgent goods

2.3 Sea Freight

• Economical container and consolidated shipping for bulk goods
• Typical transit estimate: 60-75 working days from China to Africa
• Charged by CBM with minimum billable volume rules
• Consolidation is available for smaller shipments
• Best for furniture, machines, household goods, and heavy stock

2.4 Supplier Payment Service

• Payment support for approved suppliers through available payment channels
• Payment proof can be shared when the transaction is completed
• Fraud-risk review is available, but no supplier can be guaranteed without due diligence
• You remain responsible for product selection, technical specifications, and final order approval

2.5 Express Handling

• Priority handling for documents, samples, and urgent packages
• Transit and pricing depend on destination, weight, airline rules, and product category
• Some urgent or sensitive shipments may require a custom quote

3.1 Air Freight Calculation

Air freight is charged using the higher value between actual weight and volumetric weight.

• Actual weight is the measured weight in kilograms
• Volumetric weight = length x width x height in centimeters / 5000
• The final chargeable weight is rounded according to route and carrier rules

3.2 Indicative Air Categories

4.1 CBM Formula

Sea freight is generally calculated by cubic meter. Very dense cargo may be adjusted under carrier weight-to-volume rules.

• CBM = length x width x height in meters
• Minimum billable volume may apply even when volume is lower
• Dense cargo may be converted using carrier density rules
• Final cost depends on route, volume, product category, and destination handling

4.2 High-Density Cargo

6.1 FCL and LCL

6.2 Required Documents

• Commercial invoice
• Packing list
• Bill of lading or airway bill
• Certificate of origin when required
• Import permits, conformity certificates, or product-specific documents when applicable

6.3 Common Route Estimates

7.1 Commonly Restricted for Sea Freight

• Phones, laptops, tablets, and battery-powered devices when sea rules prohibit them
• Loose lithium batteries and power banks
• Drones and surveillance equipment
• Sensitive electronics with removable batteries

7.2 Prohibited Across Modes

• Weapons, ammunition, explosives, and military goods
• Dangerous chemicals, corrosive products, toxic products, and flammables
• Illegal narcotics and controlled substances
• Counterfeit branded goods without authorization
• Goods forbidden by origin, transit, or destination law

7.3 Restricted with Documentation

• Medicines and medical items
• Food, cosmetics, and health-related products
• Automotive parts and regulated spare parts
• Liquids, chemicals, and industrial products requiring MSDS documents

8.1 Product Declaration

• Provide complete product names, quantity, value, dimensions, and weight
• Declare fragile, sensitive, battery-powered, branded, or regulated goods
• Provide truthful values for insurance, customs, and compliance checks
• Do not hide restricted goods inside another shipment

8.2 Packaging and Labeling

• Use packaging suitable for the transport mode selected
• Protect fragile goods before handing them to the supplier or warehouse
• Add clear receiver details, phone numbers, package marks, and handling notes
• Mark fragile or upright-only packages when required

8.3 Documents and Payment

• Provide required documents before departure or customs processing
• Pay confirmed service charges according to the agreed payment schedule
• Maintain valid import authorizations when required by destination law
• Present identification when collecting goods if requested

9.1 Customs Handling

Customs treatment depends on destination country, product type, declared value, documentation, and current border requirements.

9.2 Insurance

• Claims should be submitted promptly after delivery or loss confirmation
• Photos, invoice, packing details, and tracking references may be required
• Coverage terms depend on product category and declared value

10.1 Payment Methods

• Payment may be accepted by bank transfer, available money-transfer services, or approved mobile money channels
• Supplier payments generally require funds before purchase execution
• Freight payment timing depends on customer profile, shipment value, and product category

10.2 Refunds and Cancellation

11.1 Limitation of Liability

• Our liability is limited to the declared value and the confirmed service terms
• We are not liable for delays caused by carriers, ports, airlines, weather, strikes, inspections, or public authorities
• We are not liable for seizure or penalties caused by incorrect documents, false declaration, or restricted goods
• Damage caused by insufficient packaging remains the responsibility of the sender or shipment owner
• Lost profit, indirect loss, and business interruption are excluded

11.2 Force Majeure

We are not responsible for delay or damage caused by events beyond our reasonable control, including:

• Strikes, riots, civil unrest, war, terrorism, and piracy
• Natural disasters, floods, earthquakes, and severe weather
• Health restrictions, epidemics, border closures, and port congestion
• Carrier failure, customs holds, system outages, and government action

11.3 Claims and Disputes

• Claims should be submitted in writing within 7 days after delivery or issue confirmation
• Photos, invoices, inspection notes, and tracking references should support each claim
• We aim to investigate valid claims within 14 working days
• Friendly mediation is preferred before formal legal action
• Competent jurisdiction: Douala, Cameroon, unless mandatory law requires otherwise

11.4 Data Protection

We collect personal and shipment data only to process orders, communicate with customers, coordinate suppliers, arrange transport, and meet legal requirements. We do not sell customer data.

For more information, review our Privacy Policy.